REFUND POLICY.
Effective Date: [6/12/2024]
At Persons Helping People, we are committed to ensuring the quality of our products and the satisfaction of our customers. If you receive a defective product, we will gladly replace it or provide a full refund, subject to the following terms:
1. Refund and Replacement Eligibility
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The product must be defective or damaged upon receipt.
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You must notify us of the defect within 30 days of the purchase date.
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The product must be returned in its original packaging along with proof of purchase.
2. Refund Terms
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A full refund will be issued for defective products, minus shipping costs.
3. How to Request a Refund or Replacement
To initiate a refund:
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Contact us at info@solarovens.org or 1-612-623-4700 with your order details and a description of the defect.
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We may request photos or other documentation of the defect for verification.
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Return the defective product to the address provided by our customer service team.
4. Shipping Costs
Please note that original shipping costs are non-refundable.
5. Exceptions
This policy does not cover:
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Damage caused by misuse, neglect, or unauthorized alterations.
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Products returned outside of the 30-day window.
Thank you for choosing Persons Helping People. We appreciate your business and are here to ensure your satisfaction.